I hired an estate agent.
I arranged the viewing I wanted myself.

Good morning. I have read your message, but it does not address my main complaints and contains factual inaccuracies. 1. Quality of the apartment selection. My original requirements included not only proximity to green spaces, but also being able to reach the centre in about 15–20 minutes by tram. So the argument that my request focused on parks and forests reflects only part of it. Later, we specifically discussed by phone that being closer to the centre mattered more to me, and that a large park nearby would be enough. Nevertheless, a substantial proportion of the listings continued to be far from the centre. On Tuesday, I spent about 40 minutes travelling to view an apartment whose location alone did not meet my requirements at all. I did not cancel at the last minute only because the meeting had already been arranged. The agent also arrived about 30 minutes late. Moreover, some listings required me to check basic things myself: the address, terms and listing text. One listing explicitly required Polish citizenship, meaning it was clearly unsuitable for a foreigner, yet it still made it into the selection. So the mere fact that I was sent a large number of listings says nothing about the quality of the selection. For me, the value of the service lies precisely in not having to double-check every listing myself and monitor whether it meets my requirements. 2. Arranging viewings. Your message says that “viewings were scheduled for Wednesday evening”, which is why calls continued on Thursday. That does not match the actual chronology. The viewing on Jasielska was on Tuesday, 08.09, at 17:30. In addition, once we were there, I was offered a viewing of another apartment that I had not selected for a viewing and had not previously found interesting based on the photos. The explanation was that we were already nearby. To me, this is not evidence of a well-organised additional viewing. 3. The apartment in Jeżyce that I actually wanted to rent. I sent the link on 07.09 at 18:40 and immediately said that the listing was fresh and I liked the apartment. At 19:16 I received: “I'll find everything out”. On 08.09 at 16:13, I already had to follow up myself to ask whether there was any feedback. Only then did I receive: “Messages sent, we're waiting”. On 09.09 I was told that the apartment had already been rented out. For me, this situation is the clearest indicator of the quality of the work. Good rental options can disappear within a day. If the response to a fresh listing selected by the client consists of sending a message and waiting almost a day for a reply, the point of this support is lost for me. When calls were later made about other selected options, some were already reserved. So the number of listings sent to me is of no use in itself if work on them starts after the best options are already gone. 4. Loss of trust. On 07.09 I received “I'll find everything out”. On 08.09 — “Messages sent, we're waiting”. On 09.09, I explicitly asked several times for confirmation of whether a phone call had been made to the owner of a particular apartment on 08.09. I never received that confirmation. At our meeting, Oksana said she had tried to get in touch and, after an unsuccessful attempt, sent messages. I strongly emphasised that this apartment needed to be viewed as soon as possible. During a phone conversation the next day, I was then told that “they don't want to rent to us”, which sounded like an issue with foreigners, although no such issue was raised when I spoke directly with the owner. When information I receive from an agent repeatedly either goes unconfirmed or later turns out to be inaccurate, and I cannot get a direct answer to a specific question about a call, trust in the service disappears. I am not claiming that you did absolutely nothing. You sent listings, contacted some properties and arranged several viewings. My complaint concerns the quality of the selection, the speed of the work and the reliability of the information, rather than a complete absence of action.

* The original statement that the agents “physically cannot respond at that speed” was my assessment during an argument, not an established fact. The criticism in this review concerns the fact that they did not arrange a viewing of this apartment.

Yesterday, without an estate agent, I arranged a viewing myself for that same day — literally within an hour — and still missed out on the apartment because of my own mistake. With you, I did not rent this apartment at all. That is no longer an assumption, but a fact. Even if you had called while the apartment was still available, you would not have been able to arrange a viewing that same day, because you have your own schedule, other clients, and physically cannot respond at the speed that the rental market requires. That is why I consider working with you not merely useless, but harmful. While I rely on you and wait for you to act, good apartments go to other people. On my own, I find listings, contact owners and arrange viewings faster than you do. I also no longer trust what you say. You talk about the quality of your work and say that certain actions were carried out, but when I ask you to confirm this, there is no confirmation. Meanwhile, what I see in practice directly contradicts your words. I do not understand how this way of working is compatible with the word “quality” at all. I receive outdated listings from you, lose time, find apartments myself before you do, contact owners faster myself, arrange viewings myself, and then also have to check separately whether you actually did what you claim. If my search works faster and more effectively without you, while with you I lose time and opportunities, then to me this is neither help nor a quality service. It is an obstacle to finding an apartment.